Refund & Cancellation Policy

There is nothing to ship. As soon as your payment is confirmed, the document appears as Purchased in the Crop Library and you can read it in the app. Access belongs to the account that bought it.

We will refund a purchase in full when:

• You were charged but the document did not unlock, and we could not fix it within 2 business days.
• You were charged more than once for the same document.
• The file will not open or is unreadable, and we could not replace it within 2 business days.
• The document is materially different from how it was described on its listing.
• We took the document down for a reason that is our fault, before you could use it.

Please send your request within 7 days of the purchase.

• You changed your mind after opening and reading the document.
• The price later went down, or the document was later updated or taken off sale. Updates and price changes do not affect what you already own.
• The advice did not give the result you expected on your farm. Crop results depend on many things outside a document.
• Your request arrives more than 7 days after the purchase, unless the law requires otherwise.

A payment that has not completed is not charged, so there is nothing to cancel. Once a payment is confirmed and the document has unlocked, the purchase cannot be cancelled, but it can be refunded under section 2.

If a payment is taken but not completed, for example the app closes or the connection drops, it is normally confirmed automatically within minutes. Payments that cannot be completed are returned to your account by your bank or payment provider, usually within 5 to 7 working days.

Email support.krisha@gmail.com from the address on your Krisha account, or use our Contact page. Please include:

• The name of the document and the date you bought it.
• The payment reference from your payment receipt or bank message, if you have it.
• What went wrong.

We reply within 2 business days.

Approved refunds go back to the original payment method through our payment provider, Razorpay. Banks usually take 5 to 7 working days to show a refund, and sometimes longer. We cannot speed up your bank.

When a refund is made, your access to that document ends.

Many documents are written by independent crop consultants who sell through Krisha. This policy applies to them in the same way. We handle the refund and settle it with the consultant.

Write to support.krisha@gmail.com. See also our Terms & Conditions and Privacy Policy.